Terms of service

Terms of Service

Last Updated: 8 septembar 2026

Welcome to sanzzymart. These Terms of Service (“Terms”) govern your access to and use of our website, sanzzymart.in, and any purchases made through our store.

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our website or purchasing our products.

1. General Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

You agree to provide accurate and complete information when placing an order or creating an account and to keep your information updated when necessary.

We reserve the right to refuse service, cancel orders, or restrict access to our website where reasonably necessary, including in cases of suspected fraud, misuse, or violation of these Terms.

2. Account Terms

Some features of our website may require you to create an account.

You are responsible for:

  • Providing accurate account information.

  • Keeping your login credentials confidential.

  • Maintaining the security of your account.

  • Not allowing unauthorized persons to use your account.

  • Informing us promptly if you believe your account has been compromised.

You are responsible for activities carried out through your account unless caused by circumstances beyond your reasonable control.

We may suspend or terminate an account if we reasonably believe it has been used fraudulently, unlawfully, or in violation of these Terms.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, sizes, colors, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen.

  • Packaging or product appearance may occasionally differ from website images.

  • Minor variations may occur between product batches.

  • Availability and specifications may change without prior notice.

If a product you receive materially differs from its description, you may be entitled to the remedies provided under our Return & Refund Policy and applicable Indian law.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless stated otherwise.

The applicable price is the price displayed at the time you place your order, subject to correction of obvious pricing or technical errors.

Prices may change at any time without prior notice, but changes will not normally affect orders that we have already accepted.

Applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.

We accept payment methods made available through our website, which may include:

  • UPI

  • Debit/credit cards

  • Net banking

  • Wallets

  • Cash on Delivery (where available)

  • Other payment methods offered at checkout

Payments may be processed by third-party payment providers. We do not guarantee the continuous availability of any particular payment method.

5. Order Placement and Acceptance

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method.

An order confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to accept, reject, limit, or cancel an order for legitimate reasons, including:

  • Product availability

  • Incorrect pricing or product information

  • Payment problems

  • Suspected fraudulent activity

  • Incorrect or incomplete customer information

  • Shipping restrictions

  • Technical errors

  • Other circumstances that make fulfillment impractical or unlawful

If we cancel an order after payment has been received, we will initiate an appropriate refund using the applicable payment method or another reasonable method.

6. Shipping and Delivery

We currently ship to locations within [DELIVERY AREA/INDIA], subject to product and courier availability.

Estimated delivery time is approximately [X–Y BUSINESS DAYS] after order processing.

Delivery times may vary because of:

  • Customer location

  • Product availability

  • Courier delays

  • Weather or natural events

  • Public holidays

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Other circumstances beyond our reasonable control

Estimated delivery dates are therefore not guaranteed unless expressly stated otherwise.

Once your order has been handed over to the delivery provider, tracking information may be provided where available.

If you provide an incorrect or incomplete delivery address, additional delivery charges or delays may apply.

7. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Before purchasing, customers should review that policy for information about:

  • Eligible products

  • Return periods

  • Conditions for returns

  • Non-returnable products

  • Exchange procedures

  • Refund methods

  • Damaged or defective products

  • Shipping costs associated with returns

Where applicable law provides customers with rights or remedies that cannot legally be excluded or restricted, nothing in these Terms is intended to remove or reduce those rights.

Return window: 4 days from delivery
Refund processing time: [BUSINESS DAYS] business days after approval
Return request: [RETURN PROCESS/EMAIL]

8. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or materially different from what you ordered, please contact us at sanzzymart.in@gmail.com within 4 days of delivery.

We may request reasonable evidence such as photographs, videos, order details, or other information necessary to investigate the issue.

Depending on the circumstances and applicable law, we may offer:

  • Replacement

  • Exchange

  • Repair where applicable

  • Refund

  • Another appropriate remedy

9. Prohibited Uses

You may use our website only for lawful purposes.

You must not use our website to:

  • Violate any applicable Indian or other applicable law.

  • Commit fraud or facilitate fraudulent transactions.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with website security or functionality.

  • Upload malicious software or harmful code.

  • Scrape, copy, or reproduce website content without authorization.

  • Misrepresent your identity.

  • Use another person's account without authorization.

  • Abuse promotions, discounts, referral programs, or other offers.

  • Place fraudulent or intentionally misleading orders.

  • Use the website to distribute unlawful, threatening, defamatory, or otherwise harmful material.

We may restrict or terminate access where we reasonably believe prohibited activity has occurred.

10. Intellectual Property

Unless otherwise stated, the website and its contents—including our logo, brand name, text, graphics, photographs, product descriptions, designs, and other materials—are owned by or licensed to sanzzymart.

You may not reproduce, modify, distribute, publicly display, sell, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

11. Third-Party Services and Links

Our website may use third-party services, including payment gateways, delivery providers, analytics services, advertising platforms, and other technology providers.

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent policies, practices, availability, or content of third-party websites or services, except to the extent required by applicable law.

12. Disclaimer

We make reasonable efforts to keep our website available and information accurate. However, we do not guarantee that:

  • The website will always be available or uninterrupted.

  • The website will be completely error-free.

  • Every product will always be available.

  • Website information will always be completely current.

Nothing in these Terms excludes or limits any consumer right, statutory warranty, or remedy that cannot legally be excluded under applicable Indian law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, sanzzymart will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.

Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded or limited under Indian law, including applicable consumer protections.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising from your unlawful use of our website, fraud, intentional misuse, or violation of these Terms.

This provision does not apply to the extent that such responsibility cannot legally be imposed under applicable law.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, technology, or applicable laws.

The updated version will be posted on this page with a revised “08/09/2026” date.

Your continued use of the website after changes are posted may constitute acceptance of the updated Terms to the extent permitted by applicable law.

16. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection or other jurisdictional rights available to you under applicable law, disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the courts located in [CITY, STATE, INDIA].

Nothing in this section prevents a consumer from exercising any mandatory rights or remedies available under applicable Indian consumer-protection law.

17. Contact Us

If you have questions regarding these Terms, an order, or our services, please contact us:

[STORE NAME]
Website: sanzzymart.in
Email: sanzzymart.in@gmail.co,
Phone: 9174541686
Business Addres: Gwalior,madhya predesh
Customer Support Hours: sanzzymart.in 12:00pm-2:00pm