Shipping policy

Shipping Policy

Last Updated: [DATE]

At [STORE NAME], we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Methods

We currently offer the following shipping options:

  • Standard Shipping: [X–X BUSINESS DAYS]

  • Express Shipping: [X–X BUSINESS DAYS] (if available)

  • Cash on Delivery (COD): Available in selected locations (if applicable)

Available shipping methods may vary depending on your delivery address, product, and courier availability. The shipping options available for your order will be shown during checkout.

2. Order Processing

Orders are generally processed within [PROCESSING TIME] business days after payment confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

Please note that order processing time is separate from the delivery time.

Example: If processing takes 1–2 business days and shipping takes 3–7 business days, the total estimated time may be approximately 4–9 business days.

3. Delivery Timeframes

For orders within India, the estimated delivery timeframe is:

Standard Delivery: [X–X BUSINESS DAYS]

Delivery times are estimates and may vary depending on your location, courier availability, weather, public holidays, and other circumstances outside our reasonable control.

Remote or difficult-to-reach locations may require additional delivery time.

4. Shipping Costs

Shipping charges are:

  • Standard Shipping: [SHIPPING COST]

  • Express Shipping: [EXPRESS SHIPPING COST]

  • Free Shipping: [FREE SHIPPING CONDITION, e.g., orders above ₹999]

The applicable shipping charge will be displayed during checkout before you complete your purchase.

5. Order Tracking

Once your order has been shipped, we may provide a tracking number through email, SMS, WhatsApp, or your customer account, depending on the available service.

You can use the tracking information to monitor your shipment's progress.

Please allow [X HOURS/DAYS] after receiving the tracking information for the courier's tracking system to update.

6. Delivery Issues and Delays

While we work with our shipping partners to deliver orders on time, occasional delays can occur.

Delays may result from:

  • Incorrect or incomplete delivery addresses

  • Courier-related issues

  • Weather conditions

  • Public holidays

  • High order volumes

  • Transportation disruptions

  • Natural disasters or other unforeseen events

  • Restrictions affecting certain delivery locations

If your order has not arrived within the expected timeframe, please contact us at [EMAIL ADDRESS] with your order number.

We will work with the relevant courier to investigate the shipment and provide an appropriate update.

7. Incorrect Address

Please carefully check your shipping address before completing your order.

If an incorrect or incomplete address is provided and the shipment is returned to us, additional shipping charges may apply for reshipment where permitted.

If you notice an address error shortly after placing your order, contact us immediately at [EMAIL ADDRESS]. We cannot guarantee that the address can be changed once an order has been processed or shipped.

8. Failed Delivery Attempts

Our delivery partner may make multiple delivery attempts depending on its policies.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the recipient refuses the package, the order may be returned to us.

Any applicable reshipping, return, or other charges will be handled according to our Return & Refund Policy and applicable law.

9. Damaged or Incorrect Packages

If your package arrives visibly damaged, please contact us at [EMAIL ADDRESS] as soon as reasonably possible.

If you receive:

  • A damaged product

  • A defective product

  • The wrong product

  • A missing item

please contact us within [NUMBER] days of delivery and provide your order number and, where reasonably requested, photographs or other evidence.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

10. International Shipping

[CHOOSE ONE]

If You DO NOT Offer International Shipping

At this time, [STORE NAME] only ships within India. We do not currently offer international shipping.

If You DO Offer International Shipping

We ship to selected international destinations.

International delivery generally takes [X–X BUSINESS DAYS], depending on the destination and shipping method.

International customers may be responsible for applicable:

  • Customs duties

  • Import taxes

  • Local taxes

  • Customs clearance charges

  • Other destination-country fees

These charges are generally outside our control and may vary by country.

International shipping availability and costs will be displayed at checkout where available.

11. Contact Us

If you have questions about your shipment or this Shipping Policy, please contact us:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Customer Support Hours: [SUPPORT HOURS]

We'll be happy to help you with your order.

Before publishing

For SanzzyMart, replace these placeholders with your actual information:

  • [STORE NAME] → SanzzyMart

  • [EMAIL ADDRESS] → your customer-support email

  • [BUSINESS ADDRESS] → actual business address

  • [PROCESSING TIME] → your real processing time

  • [X–X BUSINESS DAYS] → realistic delivery estimates

  • [SHIPPING COST] → actual shipping fee

  • [FREE SHIPPING CONDITION] → if you offer free shipping

  • [NUMBER] days → your actual damaged/incorrect-product reporting period

Important: Don't promise delivery times that your supplier or courier cannot reliably meet. For a dropshipping store, it's better to give a realistic range than advertise an extremely fast delivery time that you can't consistently achieve.